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6 Frequently Asked Questions about “Huawei Energy Storage Battery Warranty”
When does Huawei warranty start?
Warranty start date: The warranty period starts from the 90th day after Huawei's product is delivered or the date when Huawei receives the service request for the product (whichever is earlier). The warranty period is applicable to project-based products.
How to upgrade Huawei PV warranty?
If the device is connected to Huawei PV cloud or purchased from Huawei for five years, the warranty is upgraded to advanced warranty. Connect the industrial and commercial energy storage 2 MWh system to Huawei PV cloud or purchase the five-year offline inspection service and upgrade the warranty to the advanced warranty.
What is the warranty of the energy storage 2 MWh system?
the product warranty of the industrial and commercial energy storage 2 MWh system is classified into basic warranty and advanced warranty. After the device is delivered, the basic warranty is automatically obtained. If the device is connected to Huawei PV cloud or purchased from Huawei for five years, the warranty is upgraded to advanced warranty.
Does Huawei offer warranty extension service?
Huawei provides the warranty extension service. The customer can purchase the 5-year warranty only when the PV plant is connected to Huawei PV cloud or offline inspection is purchased. In principle, the product warranty period must be continuous from the date of purchase. Otherwise, extension warranty is not supported.
Does Huawei offer a 5-year Advanced warranty?
A 5-year advanced warranty can be provided only when they are connected to Huawei PV cloud or purchasing for five-year offline inspection.If the customer fails to connect to Huawei management system for more than three months, Huawei has the right to cancel the advanced warranty.
What is a lithium battery warranty service?
Class 3 (types A and B) and Class 4 power grids are harsh power grid environments. The warranty service is the product assurance service provided within the product warranty scope to resolve lithium battery quality issues. The service includes help desk, remote troubleshooting, and lithium battery spare parts replacement.